Customer Incivility and Service Recovery Performance: Job Crafting As a Buffer
VISION-THE JOURNAL OF BUSINESS PERSPECTIVE（2023）
Key words
Customer Incivility (CI),Emotional Exhaustion (EE),Service Recovery Performance (SRP),Job Crafting
AI Read Science
Must-Reading Tree
Example
Generate MRT to find the research sequence of this paper
Chat Paper
Summary is being generated by the instructions you defined