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Actionable Conversational Quality Indicators for Improving Task-Oriented Dialog Systems

Michael Higgins,Dominic Widdows,Beth Ann Hockey, Akshay Hazare,Kristen Howell,Gwen Christian, Sujit Mathi,Chris Brew,Andrew Maurer, George Bonev,Matthew Dunn,Joseph Bradley

Nat Lang Eng（2024）

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Key words
Dialogue,Natural language interaction,Task-oriented dialogue,Customer service
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