Efficient Incident Summarization in ITOps: Leveraging Entity-Based Grouping

Suranjana Samanta,Oishik Chatterjee, Hiten Gupta,Prateeti Mohapatra, Arthur De Magalhaes, Ameet Rahane, Marc Palaci-Olgun, Ragu Kattinakere

2024 IEEE INTERNATIONAL CONFERENCE ON SOFTWARE SERVICES ENGINEERING, SSE 2024（2024）

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incident summarization,Large Language Model,Hallucination,event grouping,genAI

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